Technology

VOIP and Business


If you're in business, whether large or small, you're always on the prowl for ways to cut expenses and boost profits. When it's time to crunch the numbers, every penny matters. So, when the prospect of cutting your company's phone bill comes along, it is worth a serious look.

Voice over Internet Protocol (VoIP)

VoIP is an acronym for a different way of communicating. Instead of sending a signal over a traditional analog phone life, VoIP technology transforms the sound of your voice into a digital signal that can travel via the internet to whomever you're calling. When the signal gets to the person on the other end, it's converted back to the traditional phone signal, and conversation takes place.

VoIP can offer a variety of features and advantages to your business. By transmitting your calls through the web, you can essentially make free calls, including long distance and international calls. Some service providers may set limits on the service, such as allowing calls to go only to others using VoIP technology, while others set no limits.

As with any technology purchase for your business, it pays to shop around for the best deal.

What VoIP Can Do for Your Business

Cost is the main reason most businesses give for switching to VoIP systems. Using VoIP for telephone communications allows businesses to ditch the traditional phone lines to utilize their internet services for computing and traditional communication.

Controlling costs is not the only advantage to a VoIP system, however. Whether your business is a large, well-established company or a small business just starting up, you can take advantage of what VoIP has to offer.

  • Simple installation. Setting up a VoIP system isn't rocket science. All that's needed to get started is a solid internet connection, computer, suitable phones, PBX service software (in some cases) and a VoIP provider. It can also sync with remote workers.

  • Seamless call transfer between devices. With VoIP systems, you can stay on your important calls even if you have to leave the office in the middle of the conversation. VoIP allows for easy transfer of calls from business lines to mobile devices like cell phones and tablets.

  • Unified messaging. Many business VoIP providers include feature bundles that let you customize the services you get. One popular feature is voicemail transcription. This service will immediately transcribe you incoming voicemails into email or text formats, then deliver the transcript to your email box or cellphone. The original voicemail is still there for you to listen to when you want but you can read the transcript right away. No more missed opportunities because you didn't have time to listen to a lengthy voicemail.

  • Enhanced conferencing. With a VoIP system, traditional audio conferencing can make a leap forward. Not only can your team communicate as a group, they can exchange files, sync calendars and even communicate with video (if your provider offers this service.)

  • Improve productivity. Customers and clients don't like to be stuck on hold, listening to "elevator music." VoIP can help shorten these wait times. The sophisticated routing systems that VoIP utilizes can channel calls to proper departments efficiently and smoothly. It uses predetermined customer preferences to help get your incoming calls to the right person in the correct department.

  • Integrate data systems. If your business is using Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems, these can integrate with the latest VoIP technology. This gives your business an optimal operating system capable of handling your data management and improve efficiency and employee engagement.

What Are You Waiting For?

VoIP can help facilitate the flow of communications across your business and with your customers and clients. It is a cost-effective way to cut your costs while upgrading your communication capabilities to deliver a better customer and employee experience.

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